“I am from Polokwane, and before I joined Digni I was worried about how I would submit my Claim Documents in the unfortunate event of death, as there aren’t any offices in my city yet & would be challenging for me to travel. I was so glad to find out that I could submit my Claim Documents via WhatsApp when my grandmother passed away. All I had to do was scan the Claim Documents at my local internet café and send them to Digni. My claim was paid out within 48 hours as promised. The Claims lady made sure that I was updated throughout the Claim stage and the communication via SMSs and calls was reassuring for me. The Claims officer was very empathetic and helpful.”

“As a recent graduate, it was very important for me to join a funeral cover that will be able to provide affordable covers that would accommodate myself, my siblings, my mom and stepfather. I am so happy that I came across Digni while I was scrolling through black-owned insurance companies online, as I was able to cover my stepfather even though we had different surnames. I sent a request quote through their website and a Sales Agent contacted me within 30 minutes and completed the application process over the phone.”

“It’s rare to find companies that constantly communicate with their clients with regards to their payment dates. At Digni I receive SMSs notifying me of my next debit date, an SMS when my payment has gone through and an SMS if I unfortunately miss a premium. I won’t lie, I’m the type of person to ignore landline numbers. If I miss a call from the office, they send me an SMS to notify me that they have tried to call and they will advise me to send a WhatsApp requesting a callback simply. I love the fact that I can simply go to my nearest PEP store to make a payment using my PayAt reference number.”